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April 11, 2007

Chalk one up for the little guys!

Just wanted to close the loop on this one. It looks like justice has prevailed and carriers have unblocked the free conferencing numbers. So for those of you still paying to conduct conference calls, here is a great service that is free.
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Dear alan:

Cingular and Qwest Are No Longer Blocking Your Calls!

Based on what Cingular's Office of the President describes as "an overwhelming response from customers", they have ceased blocking calls to our service. Qwest has also stopped blocking. This is all due to the loyal support you have shown FreeConference by protesting these carriers' actions directly. Over 4,000 of you responded to our last note and went directly to the FCC site to register a complaint!

As reported in the LA Times, the FCC has said that ALL call blocking actions will cease until they can permanently resolve these service issues with AT&T/Cingular, Qwest, and Sprint.

Unfortunately, Sprint is still trying to disrupt a few of your conference calls, while hiding behind claims of congestion and busy signals. If you have a story of customer service runarounds with Sprint, please contact us and/or the FCC and remind them that not all carriers have stopped abusing their customers.

To ensure all of your Sprint calls go through, we now routinely include alternate numbers in your confirmation e-mails for scheduled service, and also post numbers that are not blocked for reservationless customers on our site. As a result, most calls are going through and our service has nearly returned to normal.

Your FreeConference Team is dedicated to bringing you simple, convenient and reliable conferencing services at the lowest cost possible. We appreciate your support and look forward to serving you well for years to come.

Your FreeConference Team

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