Nintendo - a company that does service right

All too often we bloggers use our blogs to blast this company or that about crappy customer service and bad customer experiences. While most companies unfortunately deserve our wrath, I wanted to for once do a positive story on a company that does it right.  Nintendo is a company that deserves our praise.  Yes my family has spent a small fortune between Nintendo GameCube, GameBoys and DS Lites, not to mention all of the games themselves, but their service is first rate. 

My youngest son Bradley received his first DS Lite for his 5th birthday last October.  Right after the new year, the hinge broke off and the game console was broke.  I called Nintendo and they opened a ticket, sent me a pre-paid UPS mailing label and then sent us a new game console for Bradley in just a week or two.  No costs or hassles or anything.  Then this past weekend, the same exact thing happened again to Bradley's DS.  I dreaded calling them, as I felt for sure that they would not replace this twice.  However, I was very surprised when the real person answering the phone said no problem and opened another ticket and is sending me the pre-paid UPS label and they will either fix or send Bradley a new DS in a few days.  Frankly, I was ready to go out and pony up the $120 bucks on a new one. 

I guess one could say why does the hinge keep breaking. Is it a design fault?  Maybe, but as the father of two video gamers, I am just real glad they are replacing it!  Now, if I can only get them to give me the inside scoop on where to pick up a Wii in time for my oldest sons birthday in August ;-)