Why Apple will never be my computer company

 

Fan boys be damned, Apple sucks!  I have written before about my frustrations with their closed-box, big brother knows best way of doing business. No thank you I don't think Steve Jobs and company have my best interests at heart. As a matter of fact I don't think they give a damn about me. Cute cuddly commercials or not, they don't do right.  Their quirky, who gives a crap attitude may be OK for a company that has a sliver of a share of the market and mostly the edu crowd at that.  Or if the most mission critical piece of hardware they make is a music player, but when you are doing phones and email devices this type of shoddy quality doesn't fly.  Upgrading your iPhone is like playing Russian Roulette.  This is unacceptable from a company that wants to be my smart phone company going forward.

The latest Apple fiasco comes around the upgrade to 2.2 software. I was away this weekend with Bonnie and the kids.  Last night when I plugged in the phone to sync and charge it told me that there was new software available and to click to upload.  What possessed me to do so is beyond me.  But when I woke up this morning the phone was dead and blank! When you turned it on it was like the first time you activated the phone, totally blank.

When I plugged it into the computer it said it had to be restored.  So I plugged it in and tried to restore about 6 or 12 times and each time it hung.  I finally called ATT, who of course told me that it was an Apple phone and I had to call them.  I called Apple and of course the call volume was very heavy (that is what happens when you don't QA your releases I guess). I held 10 or 20 minutes for an Apple tech to tell me before I got 6 words out that she knew the problem, everyone was having it. WTF?  I could go to another computer (wait let me check under the desk in the hotel room, there must be another computer here somewhere) or she could make me an appointment at the nearest Apple store.  Are you kidding me?  Are you fu*%&% kidding me? I am going to ruin my weekend vacation hanging around the Apple store for some arrogant little twerp to unbrick my phone? 

So I came home and used my desktop as a second computer and had to do a vanilla install on the phone.  This worked, but of course wiped out everything I had built up including pictures (that were not synced because I had the nerve to get a new computer after I bought my iPhone) for over 8 months.  To add salt in the wounds, when I sync to my laptop now I can no longer get all my contacts to import.  The phone must be looking in the wrong folder, but of course the black fruit company won't let you change that.

Yes Apple stick with music players and letting elementary kids play computer games.  But stay the heck out of the enterprise until you get your act together and build a company for grown ups!